Frequently asked questions
FAQ
1. How do I make a booking?
1. How do I make a booking?
Simply select the experience or service you are interested in and contact us via the form, WhatsApp, or email. We will confirm availability with our partners and send you a personalized offer.
2. Do I need to pay a deposit?
2. Do I need to pay a deposit?
Yes, we require a 50% deposit at the time of booking to secure your reservation. The remaining balance is due 3 days before the experience begins.
3. What payment methods do you accept?
3. What payment methods do you accept?
We accept secure payments via bank transfer, credit/debit card, and PayPal. Instructions will be included in your booking confirmation.
4. Can I customize my experience?
4. Can I customize my experience?
Absolutely. All of our services are tailor-made. Whether it’s a private helicopter route or a yacht day trip, we design every detail around your preferences.
5. What is your cancellation policy?
5. What is your cancellation policy?
More than 7 days before the booking: 50% refund of deposit.
Less than 7 days: Deposit is non-refundable.
(For weather-related changes or unforeseen events, we work with our partners to offer rescheduling whenever possible.)
6. How do I know I can trust your services?
6. How do I know I can trust your services?
We collaborate only with verified, high-end local partners who specialize in luxury travel. Each service is handpicked to ensure the highest quality, privacy, and safety.
7. Can I book last-minute?
7. Can I book last-minute?
Yes, subject to availability. For private jets, helicopters, or yachts, we recommend booking as early as possible, but we are happy to assist with urgent requests.